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Service Charges

Bachmann Europe Plc has a standard Service Charge for models that are either out of warranty or are supplied without good supporting evidence proving the validity of warranty.

From 1st September 2015 the charges are:



N, OO, HO, HOe, ON30 Scales

  • UK £22.50 Service Charge (includes first £7.50 of parts and VAT)
  • Europe £28.50 Service Charge (includes first £7.50 of parts and VAT)
  • Rest of World £34.50 Service Charge (includes first £6.25 of parts and excludes VAT)
  • Note: full Blue Pullman trains in N or OO may incur a double Service Charge


    G scale

  • UK £45.00 Service Charge (includes first £15.00 of parts and VAT)
  • Europe £45.00 Service Charge plus additional carriage at cost (includes first £15.00 of parts and VAT)
  • Rest of World £45.00 Service Charge plus additional carriage at cost (includes first £13.50 of parts and excludes VAT)


  • Claims for Warranty work must be made in accordance with the terms of that Warranty supported by a bona-fide receipt from the retailer to confirm the date of purchase.

    You can contact the Service Department by:

    • Phone on Telephone: +44 (0) 1455 841756
    • Letter at Moat Way, Barwell, Leicestershire, LE9 8EY
    • Email via the website contact form for advice
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