Bachmann Europe Plc has a standard Service Charge for models that are either out of warranty or are supplied without good supporting evidence proving the validity of warranty. Claims for warranty work must be made in accordance with the terms of that warranty supported by a bona-fide receipt from the retailer to confirm the date of purchase.

Opening Times

Our service department is open Monday to Friday from 9:00 to 16:00.

Please note that we are closed Good Friday and Easter Monday.

Repair & Service of Locomotives

We are now accepting all repairs.  

Spare Parts for Sale via bachmann-spares.co.uk

We now have a dedicated Spare Parts website https://bachmann-spares.co.uk/ We keep a wide range of electric and mechanical spare parts for our products in N and OO scale, plus a limited range of HO, On30 and G scale parts. We also hold a selection of locomotive bodies and have some parts for our older split chassis models. Please visit https://bachmann-spares.co.uk/

Manuals, Instructions & Service Sheets via bachmann-spares.co.uk

A wide range of instructions and service sheets for models old and new can be found on our dedicated Spares website. Browse here: Manuals

Technical Support

Our technical team are happy to talk you through any questions you may have relating to your Bachmann products. Queries can be dealt with via email.

To order parts or to book a service or repair we will need the model’s products code and a full description of the fault requiring attention or the part needed. Please contact us via the Service & Support Request form below.

Service Terms and Conditions